Refund policy

Return and Refund Policy

At Velmora, we want you to be happy with your purchase. If you are not satisfied with your order, please contact us before returning the item.

Returns

You may request a return within 14 days of receiving your order. Items must be unused and returned in their original condition and packaging where reasonably possible.

Faulty or damaged items

If your item arrives damaged, defective or faulty, please contact us as soon as possible with your order number and photographs or other evidence of the issue. We will assess the issue and, where appropriate, offer a replacement, repair or refund in accordance with your legal rights.

Change of mind

If you change your mind about an item, you may request a return within 30 days, subject to applicable consumer law. Unless the item is faulty, damaged or incorrectly supplied, return postage may be your responsibility.

Refunds

Once we receive and assess your returned item, we will process any applicable refund to your original payment method. Please allow reasonable processing time for the refund to appear in your account.

Non-returnable items

Certain items may not be eligible for return where permitted by law, including items that have been used or damaged after delivery.

Nothing in this policy affects your statutory rights under UK consumer law.

Contact

If you need help with a return or refund, please contact us using the contact details provided on our website.