Shipping policy

Shipping Policy

Last updated: 20 August 2026

At Velmora, we aim to process and deliver your order as quickly as possible.

Processing Time
Orders are normally processed within 1–3 business days.

Delivery Time
For orders shipped within the United Kingdom, estimated delivery is 2–3 business days after processing.

Shipping Cost
UK standard delivery is free on eligible products unless a different shipping charge is clearly shown at checkout.

Shipping Carrier
Orders may be delivered using Royal Mail or another suitable delivery service, depending on the product and delivery location.

Tracking
Where tracking is available, tracking information will be provided after your order has been dispatched.

Delivery Delays
Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to circumstances outside our reasonable control, including courier delays, severe weather or other unexpected events.

Incorrect Delivery Information
Please make sure your delivery address is correct when placing your order. If an incorrect or incomplete address is provided, delivery may be delayed or the parcel may need to be returned.

Missing or Damaged Orders
If your order arrives damaged or does not arrive within a reasonable period after the estimated delivery time, please contact us with your order number so we can assist you.

Contact Us
For questions about shipping or your order, please contact us using the contact details provided on our website.