Terms of service

Terms of Service

Last updated: 20 August 2026

Welcome to Velmora. By accessing or using our website and purchasing products from us, you agree to these Terms of Service.

1. About Velmora
Velmora is an online retail store offering products to customers in the United Kingdom.

2. Products and Prices
We make reasonable efforts to ensure that product descriptions, images and prices are accurate. Prices may change at any time. If there is an obvious pricing or listing error, we reserve the right to correct the error and contact you regarding your order.

3. Orders and Payment
When you place an order, you agree to provide accurate and complete information. Your order is subject to acceptance and product availability. Payment must be successfully received before your order is processed.

4. Shipping
We will process and dispatch orders according to the delivery information provided on our website. Estimated delivery times are estimates and may occasionally be affected by circumstances outside our control.

5. Returns and Refunds
Returns and refunds are handled according to our Return and Refund Policy and applicable UK consumer law. Nothing in these Terms affects your statutory rights.

6. Faulty or Incorrect Products
If you receive a faulty, damaged or incorrect product, please contact us with your order details. We will provide an appropriate remedy in accordance with applicable consumer law.

7. Website Use
You agree not to misuse our website, attempt to gain unauthorised access, interfere with its operation, or use it for unlawful purposes.

8. Intellectual Property
The content on this website, including our branding, text, images and other materials, belongs to Velmora or its respective owners and may not be used without permission where applicable.

9. Limitation of Liability
To the extent permitted by law, Velmora will not be responsible for losses that could not reasonably have been anticipated or that arise from circumstances outside our reasonable control. Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited.

10. Changes to These Terms
We may update these Terms from time to time. The latest version will be published on this website.

11. Governing Law
These Terms are governed by the laws applicable in the United Kingdom, subject to any mandatory consumer rights that apply to you.

12. Contact Us
If you have questions about these Terms or your order, please contact us using the contact details provided on our website.